We want your experience at Plunder Design to be great. If for any reason you are unhappy with your Plunder purchase within 30 days, we will gladly offer a replacement, exchange, or refund. We pride ourselves in keeping our customers happy and encourage you to reach out to your Plunder Design Stylist or to our customer service department if you have any issues past the 30 day period. Please submit a Plunder Return form that can be provided to you by your Stylist along with a photo of the item to firstname.lastname@example.org. Plunder jewelry that has been in your possession longer than 30 days and needs to be returned will be handled on a case by case basis. Personalized items are non-returnable with the exception of manufacturing defects.
After 90 days your Plunderful purchase is officially yours forever! Enjoy!
If you need assistance with a refund or replacement, please start with your stylist. Please let your stylist know about any issues within 30 days from the date of your purchase. Don’t forget to keep your receipts. If you don’t know who your Stylist is, or cannot reach them, please contact customer service.
Example of manufacturing defect:
Abnormal discoloration (beyond normal variations in natural stone colors or tarnishing from wear or time)
Jump ring or chain link that does not close properly
Epoxy (adhesive- glass or crystals are loose)
Please note: This warranty does not cover merchandise damaged through normal wear, accident or misuse (glass breakage due to mishandling, wearing in water, etc). Upon receipt of your order, please check it carefully for accuracy. We reserve the right to send RMA (return material authorization) before providing replacements, refunds, or credits to help support our quality assurance efforts.
All other warranties and guarantees are expressly disclaimed. For any discrepancies or returns, please contact your Stylist.